Terms and Conditions

Appointments & Cancellations

Your session time is reserved especially for you. If you need to cancel or reschedule, please provide at least 24 hours’ notice. Cancellations made with less than 24 hours’ notice, or missed appointments, may incur the full session fee.
We understand that life happens — if you’re unwell or an emergency arises, please reach out as soon as possible so we can find a suitable solution.

Arrival

Please arrive a few minutes early so you can settle in before your session begins. If you arrive late, your session may need to finish at the scheduled time out of consideration for the next client.

Health & Safety

Spinal Flow is a gentle, non-invasive modality that supports the body’s natural healing processes. It is not a substitute for medical or psychological care. Please inform your practitioner of any medical conditions, injuries, or recent procedures before your session, so that appropriate care can be provided.

Waiver & Consent

By attending a session at One Flow Wellbeing, you acknowledge and agree to the following:

  • You understand that the Spinal Flow Technique is a complementary wellness modality designed to support the body’s innate ability to heal and self-regulate.

  • You acknowledge that your practitioner is not a medical doctor and does not diagnose, treat, or prescribe for any medical condition.

  • You take full responsibility for your own health and wellbeing, and for any decisions regarding medical or other care.

  • You consent to gentle physical touch during your session, in accordance with the Spinal Flow Technique.

  • You release and hold harmless Halcyon Kinship Pty Ltd, One Flow and your practitioner, Kelsey Canning, from any and all liability arising from your participation in sessions, except where prohibited by law.

Privacy

All personal information shared with One Flow Wellbeing is treated as strictly confidential and used only for the purpose of providing your sessions and communicating relevant updates. For details, please see our Privacy Policy below. 

Acknowledgement

By booking or attending a session, you acknowledge that you have read, understood, and agree to these terms and conditions.

Privacy Policy — One Flow

(This Privacy Policy is guided by the Australian Privacy Principles under the Privacy Act 1988 (Cth))

Privacy Policy

Your privacy is important to One Flow. This policy outlines how your personal information is collected, stored, and used in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information Collected

One Flow Wellbeing may collect personal information such as:

  • Your name, contact details, and emergency contact

  • Relevant health information you choose to share prior to or during your session

  • Booking and payment details

  • Email address for communication or mailing list (only with your consent)

How Information is Used

Your information is used for the purpose of:

  • Providing Spinal Flow sessions and related wellbeing services

  • Managing bookings, payments, and client communication

  • Maintaining health records where necessary for continuity of care

  • Sending updates, newsletters, or offerings (only if you have opted in)

Your personal information is never sold, shared, or disclosed to third parties except where required by law or where you have given explicit consent.

Storage & Security

All client records are stored securely, either electronically (password-protected) or in locked physical files. Only the practitioner has access to this information.

Access & Correction

You have the right to request access to your personal information and to ask for corrections if any details are inaccurate or outdated. Please contact kelsey@one-flow.com.au to make such a request.

Mailing List

If you choose to join the mailing list, your name and email address will be used solely for occasional updates about One Flow Wellbeing offerings. You can unsubscribe at any time via the link in each email or by contacting us directly.

Contact

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:
Email: kelsey@one-flow.com.au
One Flow — Myocum, NSW